Student FAQs
Tutor FAQs
Online
Tutors
Students & Parents
Wyzant
Wyzant for Higher Ed
Popular Topics: Students
Popular Topics: Tutors
How it Works
Finding a Tutor
- Can I get urgent help today?
- How can I customize my tutor search?
- How do I message a tutor?
- Why are tutors I didn't contact sending me messages?
- How do I request a tutor who fits my needs?
- How do I order a Background Check?
Lessons and Billing
- How do I dispute a lesson or cancellation fee charge?
- May I meet with a tutor for an interview free of charge?
- How do I join an online lesson using the Wyzant online tool?
- Can I cancel a lesson?
- How do I pay my tutor for a lesson?
- Can I pay my tutor with cash?
Account
Getting Started
Account and Public Profile
Lessons
Calendar
Messaging
- How quickly do I need to respond to student messages?
- What happens if a student request expires?
- How can I tell if a message is spam?
- How do I report spam or illegitimate requests?
- When can I share my phone number with a student?
- Why can't I message my student?
General FAQs
Getting Started (Students)
Getting Started (Tutors)
- How do I get certified for online lessons?
- Is the online tool free to use?
- How should I prepare for my first online lesson?
- Why should I schedule my online lessons on Wyzant?
- How can I help students prepare for their first online lesson?
- Do tutors and students see the same thing in the online tool?
Getting More Students (Tutors)
Online Video Tutorials
Getting Started FAQs
- Can more than one student or tutor have an online lesson at the same time?
- Can I try the online tool before scheduling a lesson?
- How do time zones work with online lessons?
- Are students required to have payment on file before they join an online lesson?
- Why can't I become approved to tutor using the online tool?
- How does online tutoring work?
Whiteboard FAQs
Audio/Visual FAQs
- Why can't I see video?
- What do I do if the audio stops working during my lesson?
- What do I do if the video stops working during my lesson?
- Why can't I hear anything?
- Why can't they hear me?
- Is there an audio bridge?
Mobile Apps
- Can I download the app to my tablet (iPad, etc.)?
- Why should I use push notifications?
- Can I use the app to apply to jobs?
- Can the app remind me to submit my lessons?
- How do I customize my push notification options?
- Can I use the app on my tablet?
Subject Qualifications
Account
- How do I update my tutoring location?
- Terms of Use Update Summary - January 15, 2019
- Why does my response rate appear to be incorrect?
- Does Wyzant provide marketing materials?
- Background Check Policy
- Wyzant Academic Honesty Policy
Tutor Home
- I am not living in the US. Can I be listed as a tutor on Wyzant?
- Can I offer services other than tutoring on the Wyzant platform?
- How can I get requests only for subjects I tutor?
- Where can I find information about my students?
- What are Wyzant's supported browsers and devices?
- What can I do about a negative review from a student?
Lessons
- Can I help a student take a test?
- Can I offer editing or proofreading services?
- May I give a free first lesson or meeting with a student?
- Why can't I provide a lesson summary?
- What do I do when a student requests a lesson time with me?
- Can I offer homeschooling instruction?
Payment (Tutors)
- Why is there no payment date for a lesson I just submitted?
- Can I have separate in-person and online hourly rates?
- My student was a no-show or cancelled on me. Do I have any recourse?
- Where can I enter my social security number for tax purposes?
- What is the service fee charged to students?
- How do I obtain information to file my taxes?
Messaging
- An Update to Your Messaging Experience
- Can I send my resume to a student?
- How can I organize my messages?
- If I decline a student and then change my mind, what can I do?
- How can I tell if a student has payment information on file?
- Can I decline a new student request?
Jobs
Referrals (Tutors)
Mobile Apps
- Can I download the app to my tablet (iPad, etc.)?
- Why should I use push notifications?
- How do I share an attachment with my tutor through the app?
- How do I communicate with my tutor through the Wyzant app?
- How can I add my payment information through the app?
- How do I create an account with the app?
Find a Tutor
- Can I hire a tutor for a service other than tutoring?
- Can I work with more than one tutor?
- Does Wyzant offer tutoring for homeschool students?
- How can I locate a specific tutor on Wyzant?
- What if I’m not interested in working with a tutor who contacted me?
- What is a tutor profile?
Account
- Can I sign in to my account with Facebook?
- How do I create a family account for multiple users?
- How do I edit my student account?
- How do I log in to my student account?
- How do I reset my password?
- I created a second student account by mistake. What can I do?
Lessons
Payment (Students)
- How can I add a coupon to my account?
- How do I read my transaction history?
- How do I remove my payment method?
- What can my tutor charge for?
- Where can I find a list of my past lessons and charges?
- Why was I charged $1.11?
Referrals (Student)
Students
Tutors
Advocates
- What is the Wyzant for Higher Ed student experience?
- Is it still necessary to send the introductory email to Success each time I create an account for a new student?
- Can I reactivate a student account through Wyzant for Higher Ed?
- How can I edit or remove a tutoring request that I’ve posted for a student?
- How do I create a new student account and request a tutor?