HOW TO CONTACT US
For immediate assistance, check out our Help Center where you’ll find answers to many frequently asked questions.
Connect with us via chat for online troubleshooting or with any general questions you may have. If we're not available, you'll still be able to leave us a message and we'll respond by email.
By Email at firstname.lastname@example.org
For anything that doesn’t need immediate attention or is non-urgent, please send us an email. Please be advised that our team is receiving a high number of email inquiries. As a result, our expected response time is now 3-5 business days. We appreciate your patience!
By Phone at (312) 646-6365
Call us with any urgent issues or for help while accessing and using the Online Learning Tool. If for some reason we miss your call, send us an email or try us on chat, and we will get back to you as soon as possible!
1714 N. Damen Avenue
Chicago, IL 60647
Fax (773) 345-5525
HOURS OF OPERATION
In order to provide the most robust support to as many users as possible, our team offers support through different channels throughout the day. Please see below for our hours of operation by channel.
Monday - Thursday
8:00am - 10:00am CT - Chat
10:00am - 6:00pm CT - Phone
6:00pm - 8:00pm CT - Chat
9:00am - 2:00pm CT - Phone
9:00am - 5:00pm CT - Chat
*Customer Support closes at 2:00pm CT on Fridays through the end of August.
**Our team is unavailable by chat or phone on Wednesdays from 2:30pm - 3:00pm CT for a recurring department meeting.