In this Article:
How do I add a form of payment?
How do I pay my tutor for a lesson?
What if I don't like my tutor? Can I get a refund?
How do I add a form of payment?
Once you’ve sent a message to a tutor for the first time, you'll be required to add a valid payment method to your account in order to keep messaging and scheduling lessons.
To add or update your payment settings at any time, visit your Payment Information page located under the My Account drop-down menu from your Dashboard.
From there, you will enter your payment information. We accept domestic credit/debit cards, most prepaid debit or gift cards, and PayPal accounts. Please note that the address you provide on this page must match the address that is associated with your account at your bank or financial institution.
Students who wish to use a credit or debit card associated with a non-U.S. bank can do so by linking that card to a PayPal account and adding the PayPal account as their payment information.
If you choose to use your PayPal account, you will be directed to the PayPal website. Please note that if you choose to use PayPal, the payment method will expire in one year from the date you add it to your account, at which point you will need to readd it.
If you're adding a new payment method to clear a balance, your method of payment will be charged within 1-2 hours after your account has been updated. You will receive a receipt via email once the balance has been cleared.
Direct payments using cash, check, Venmo, QuickPay, or other methods are not permitted at any time.
When will I be charged?
Unless you opt to prepurchase a lesson via the Instant Book feature, you’re only charged after a lesson takes place.
Your tutor will submit a completed lesson to Wyzant, and you'll receive an email notification with the details. Your tutor may submit the lesson details up to 14 days after the lesson has concluded.
1-2 hours after the charge is submitted to your account, the charge will be processed to your method of payment and you will receive a second email as a receipt.
If you choose to prepay for a lesson by using Instant Book, you will be charged at the time of booking the lesson.
If you have any questions about a charge, please review your Lessons and Transaction History pages and reach out to your tutor to discuss any discrepancies. If you still have questions or need additional assistance, simply contact Wyzant Customer Support.
How do I pay my tutor for a lesson?
After each lesson, your tutor will submit the start and end time of your lesson. You will then receive an email notifying you of the hours submitted so you can be sure your charges are accurate.
Once the lesson is submitted, there is a 1-2 hour delay before the charge is processed. If everything is correct, you will not need to take any action; the lesson will be billed to the payment method listed on your Payment Information page. You will receive a second email once your payment method has been charged for the submitted lesson.
For more information, read our Payment Policies.
Still have questions? Feel free to Contact Us and a member of our team will help you.
What if I don’t like my tutor? Can I get a refund?
Your first hour with a new tutor is protected by Wyzant's Good Fit Guarantee. If you’re not satisfied with your first lesson, you don’t pay for the first hour. No questions asked.
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