Students must have their payment information on file before continuing to message tutors or scheduling a lesson to ensure that the inquiries tutors receive are legitimate and not spam.
If you want to check whether a student has payment information on file, head to your Student Connections page, or click the Show Details menu option above your message thread with that student. A green credit card icon means you're good to go!
This policy is in place to protect tutors in the event of a lesson dispute. Additionally, if a student has payment information on file and does not show up for a scheduled lesson, tutors will be able to assess a cancellation fee, provided the tutor has a cancellation policy listed on their profile.
This policy also allows Wyzant to ensure on-time payment for tutors after lessons take place. In the event that a lesson takes place with a student who does not have payment information on file, Wyzant is unable to guarantee payment for that lesson.
For more information, please review the Tutor Payment Policies.
You can view information regarding Student Payment Policies here.
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