What if I am having problems connecting to the Wyzant Learning Studio for a lesson?

If you are having trouble connecting to the Wyzant Learning Studio for a lesson, the most likely issue is that your internet speed is not optimal. 

Various factors can affect network performance, such as multiple streaming devices on the network, large downloads or uploads, or multiple open tabs. Try to pause activities like file downloading, online gaming, and video streaming on other devices connected to your network, as this can impact connection speed and streaming quality.

If the issue has to do with your camera and/or microphone not connecting to our platform properly, try each of the following steps before moving on to the next:

1. Make sure that you're using the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari as your web browser. 
2. Switch to a different browser. Approved browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari.
3. Clear the cookies and cache on your web browser. You’ll need to close the browser and open a new session, before attempting to start the online lesson again.
4. Join the lesson from an incognito or private browsing window.
5. If the camera and microphone icons in the Wyzant Learning Studio are red, try clicking or tapping the icons to activate them. If you were successful, the icons will appear grey. 
6. Exit and reenter the online lesson. You should receive a pop-up asking you to allow Wyzant permission to access your webcam and microphone. Make sure to click Allow.
7. If you do not receive the pop-up, you can access your Permissions from the symbol located to the left of the URL at the top of the browsing window. Depending on the browser, you will see one of these two symbols there:  or .  You can click or tap this symbol to ensure that you "Allow" Wyzant access to your webcam and microphone.

If you take these steps and continue to experience issues connecting, please let us know. If you're receiving an error message of any kind, feel free to take a screenshot, use the orange Support button in the lower right-hand corner of this page, and attach the screenshot to your message to Customer Support. A representative will respond within 1 to 3 business days. 

If this issue occurs while you are attempting to have a lesson and time is of the essence, you are welcome to use an alternate video conferencing platform to have your lesson. Once that lesson is completed, the tutor will still submit the lesson through Wyzant so the student can be appropriately billed.