Visit your account via the Login page and click the Forgot username or password link. Follow the prompts to reset your password, and you’ll receive an email with a link that allows you to complete the process.
A lower case letter
An upper case letter
A symbol: !@#$%^&*
At least 10 characters
If you're still having trouble logging in after updating your password, taking the following steps may also be beneficial:
1. Use Mozilla Firefox or Google Chrome to access your account, as these browsers typically work more efficiently with most websites.
2. Clear your browser's cookies, as your browser could be automatically entering an older, saved password.