How do I give a refund to a student?

To refund a student, you must void the lesson you submitted from your account. You have up to 14 days from the time of submission or until the date on which you are paid to void a lesson.

How to void a lesson

1. Go to your Lessons page.
2. Locate the lesson you want to void and click on that row. You will then be taken to the Lesson details page. 
3. Click Void Lesson near the bottom of the page. If you do not see an option to void a lesson, this means that you were already paid. To void a lesson for which you were already paid, please contact Customer Support.

Once the lesson is voided, you will see the status update on your Lessons page: 
 

The lesson charges will be credited back to the student's Wyzant account, and you will forfeit payment. If you void a lesson that you have already been paid for, the voided amount will be withheld from your next payment. If you would like to void a cancellation fee, a lesson after 14 days, or a lesson for which you have already been paid, please contact us for assistance.