Student requests expire 24 hours after they are sent. If a student request expires, it will be removed from your Messages folder and placed into your Archived folder. The student will receive an auto-generated email letting them know of other tutors that are available to help them. You can still respond to the student by visiting the Archived folder of your Messages.
If you are unable to find a student in your Message history, there may be an issue with their account.
Please keep in mind that if you do not respond to a student’s inquiry within 24 hours your Response Rate will be affected, which may impact your search placement. Replying “No” to a student’s inquiry has no effect on your Response Rate or search placement. If a student's account was closed before you were able to respond, their request will be removed from your response statistics within 24 hours.