Why does my response rate appear to be incorrect?

When you receive a new message from a student, our system takes time to recalculate your response rate and response time. Because our system recalculates response rates and times hourly, after responding to a new message from a student, there may be a short period of time wherein your response rate and response time do not yet include your most recent reply to a student.

When the response rate visible to you on your profile updates, it will accurately reflect the latest replies you've sent from Wyzant Messages.

IMPORTANT: Your response rate is never visible to students. Students can only see your response time, which is calculated independently of your response rate. 

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