Why can't I find my student in my list?

My Business > Students 

If you can't find your student when you attempt to join an online lesson or submit your lesson for payment, they may have been inadvertently hidden.  

To unhide a student, click Show All in the upper right-hand corner of your Student Connections page. 

Once you have located your student, deselect the box labeled Hide.

If you have a lot of students, we recommend pressing Control+F (or Command+F on macOS) and searching the student's name. 

My Business > Assess cancellation fee  

If you are having difficulty finding your student's name to assess a cancellation fee, you may need to click See More Students at the bottom of your page to see new students.

If you have a lot of students, we recommend pressing Control+F (or Command+F on macOS) and searching the student's name. If you have never had a lesson with the student in question, they will appear beneath all your previous students with a Last Lesson date listed. 

If you still cannot find the student, the student may have an issue with their payment information.

If this is the case and you need to submit a cancellation fee, please email the full details of your cancellation assessment (time, date, subject, fee, and a 25-word review for your student's records) to support@wyzant.com as soon as possible for consideration. Per our payment policies, cancellations must be submitted to the student's account within 14 days from when the lesson was scheduled to take place.