Tutors charge students for lessons, cancellations as well as any work that was done prior to lessons if previously agreed upon. For more information about what tutors can charge for, please read this article.
Whenever a tutor submits a lesson or a cancellation fee through Wyzant, you will immediately receive an email letting you know. We will then wait 1-2 hours to charge your method of payment on your account and send you another email as a receipt.
If you receive an email letting you know that a tutor submitted a lesson or a cancellation fee and you did not schedule a lesson with that tutor, please contact the tutor through Wyzant Messaging. It is possible that the tutor may have made a mistake and they can quickly remove the lesson or cancellation fee from your account.
However, if the tutor does not agree to remove the submission from your account, please let our Customer Support Team know. We have a dispute process in place that is designed to be as fair as possible.
We will reach out to the tutor for clarification about the submission and then use the information we have available to resolve the issue. Our Disputes team will notify you once a decision has been made, which can include voiding, adjusting, or upholding the tutor’s submission.
If you would like to initiate the dispute process, please use the orange Support button on this page. A representative will reach out within 1 to 5 business days outlining the next steps.