Responding to new student requests

A new student request is the first message a new student sends you after they’ve searched for tutors on Wyzant. You will receive an email letting you know that a new student messaged you, and then you will have 24 hours to accept or reject the student’s request. You’ll also receive a push notification via the Wyzant app if you have enabled the feature.


When you reject a student’s request, you will be presented with several options to let us know why you’re unavailable to help the student.


Please know that you may receive an email from Wyzant depending on which option you choose. For example, if you select the “I'm not able to take on new students right now” option, you will receive an email with information about how to hide your public profile. 

If you select either the "I'm not able to take on new students right now" or the "I don't think I'm a good match for your subject needs" options, it will lock the message thread on the student’s side and they will not be able to contact you again.

For this reason, if you're unsure whether you are a good fit for the student, we recommend either accepting the student’s request and then asking some follow-up questions OR choosing the "Write your own reply" option.

The "Write your own reply" option will allow you to select one of your existing message templates or write a custom reply to the student. This option will not lock the message thread for the student and they will be able to continue messaging you.


Finally, if you believe the student's request is spam, please select the "Mark as spam" option that is present before you accept or reject a student request.

For answers to more frequently asked questions about new student requests, feel free to check out this article

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