Tutors have the discretion to implement a cancellation and no-show policy. To protect the Wyzant brand and reputation, tutor cancellation/no-show policies should not be abusive, meaning they cannot be commercially unreasonable under the circumstances. Examples of policies that are viewed as abusive in most circumstances include, but are not limited to, a policy that charges an amount greater than the cost of the scheduled session or requires an extreme cancellation notice period, such as more than 36 hours.
To preserve Wyzant’s brand integrity and reputation, tutors who implement an abusive cancellation and no-show policy (and do not modify the policy) are subject to removal from the platform.
Tutors should ensure they receive clear confirmation of a lesson’s location and start time via Wyzant messaging before considering a lesson to be scheduled. Personal emails, phone calls, text messages, and other communication between parties regarding tutor cancellation policies that are sent outside Wyzant messaging system are not verifiable and Wyzant cannot then assist in enforcing them.
Any important information about cancellation and no-show policies tutors would like to communicate to students (e.g., cancellation notice requirements, penalties) may also be included in the Rate Details section of their public profile.
*Please note, in some instances, information about cancellation policies included in the public profile may not be visible to some students who participate in certain programs. It’s important to always directly communicate to students information about cancellation and no-show policies before scheduling a lesson.