Can I chat live with Customer Support?

Yes! Wyzant Customer Support is able to answer questions via the Live Chat platform available using the orange Support widget visible at the bottom right corner of tutor and student dashboards, as well as the Help Center. 

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In the widget, simply enter your search in the text field. If a representative is available, the Live Chat button will the bottom of the widget, and when clicked, you'll be connected to a Wyzant Customer Support team member. Please note that if you navigate away from the live chat page, your chat window will disappear; if you return to the page, you'll be placed back into your chat if it is still live, or be placed into the queue if the representative is not currently available. Transcripts of your live chat are available at your request.

If a representative is not currently available, this button will read Contact Us. Clicking will allow you to submit a ticket, which will be answered by email in 24-72 hours.

You'll need to know the email address listed on your account in order for a representative to access your information. If you don't currently have an account, you can sign up for one or our representative can help create one for you. Customer Support is available Monday - Thursday 8a - 8p, Friday 8a - 6p, and Saturday 9a - 5p.

 

 

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